Hauswirt ("we" and "us") is the operator of (hauswirt.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1.General

    Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

    2.Shipping Costs

      Shipping costs are calculated during checkout based on the destination of the items in the order. Payment for shipping will be collected with the purchase.

      This price will be the final price for shipping cost to the customer.

      For different countries and regions, we charge different express fees, please refer to the table below for specific fees:

      Region  Shipping  Cost
      U.S Free Shipping 0$
      Most European countries Standard Shipping  0$
      Mexico & Canada Standard Shipping  0$

      We do not deliver to P.O. Boxes and APO/FPO addresses.

      3.Delivery Terms

      3.1 Dispatch Time

      Orders are usually dispatched within 3 days of payment of order. (All estimates are based on business days.)

      Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

      3.2 Transit Time

      If you have ordered multiple items with different delivery destinations, you may receive separate order shipments. Delivery will typically take 3 to 5 days, depending on your destination and the shipping carrier.

      For example, if you ordered one product from Hauswirt, it will takes:

      1. 1-3 business days for processing;
      2. 3-5 business days for delivery.

      This means your package can be delivered in 4 business days at the fastest and 8 business days at the slowest. 

      For international transportation, due to different customs clearance speeds may be extended, but we will do our best to deliver your package as soon as possible

      3.3 Force Majeure 

      When encountering force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.

      4. Change Of Delivery Address

      For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. 

      5. Delivery Time Exceeded

      If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

      6. Tracking Notifications

        You will be sent at least 2 emails for each order you place:

        Once you've placed an order, you will receive an Order Acknowledgement email to confirm your order details.

        Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped.

        For the exact locations of your shipment, please track your items on the carrier's official website.

        7. Parcels Damaged In Transit

          We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us at service@hauswirtus.com within 3 business days after receiving shipping. Note any visible damages and be as specific as possible as this will assist us in processing your damage claim with the delivery carrier

          8. Duties & Taxes

            8.1 Sales Tax

            Sales tax has already been applied to the price of the goods as displayed on the website

            8.2 Import Duties & Taxes

            Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Hauswirt encourage you to be aware of these potential costs before placing an order with us.

            If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Hauswirt at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

            9. Cancellations

              If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

              10. Insurance

                Parcels are insured for loss and damage up to the value as stated by the courier.

                10.1 Process for parcel damaged in-transit

                We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

                10.2 Process for parcel lost in-transit

                We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

                11. Customer service

                  For all customer service enquiries, please email us at service@hauswirtus.com

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