Thank you for purchasing from hauswirt.com. We hope you are happy with the item you received, but if you are not completely satisfied with it, please contact us, we will do our best to help you.

30-Day Money-Back Guarantee

You may return your undamaged product and packaging within 30 days after the date of delivery to receive a FULL REFUND if you are unsatisfied with our products. Please keep in mind that all returns must be unused, unwashed and undamaged and all packaging, labels and tags must remain intact and be attached with the item. Promotional items, flash sales, clearance items and any items marked as "final sale" are not eligible for partial refunds, exchanges, or returns. 

Product Returns:

We recognize that sometimes an item may not meet your needs or simply does not fit with your décor. If you are unsatisfied for any reason with your purchase, you can initiate a return or exchange up to 30 days from the date of delivery. For all eligible returns, item(s) must be unused and undamaged and labels and tags must remain intact and returned in their original packaging. Otherwise, the item may not be eligible for return. In the event of receiving an item which does not conform to those standards, please email us at service@hauswirtus.com. Please retain the original package for returns, otherwise we reserve the right to reasonably refuse any return.

To initiate a return for an exchange or refund, Please email us at service@hauswirtus.com. We will reply to you within 24 hours。

We do not refund or return original shipping charges. You are responsible for paying for your own shipping costs for returning any item to Hauswirt. Once we’ve received the returned item, we will then process your total refund, excluding return shipping costs, to your original method of payment. Please note that all refunds are processed within 3-7 business days.

If you cannot find what you’re looking for in our Return Policy, please visit our Contact us page for additional customer service assistance.

A: Non-quality related returns:

If you paid and decided that you do not want the item, or you purchased the item in error, the amount charged for shipping will not be refunded. Please note that returned products be in original condition for them to be eligible for return and resale. The product should be unused, unwashed and undamaged and all packaging, labels and tags must remain intact and be attached with the item. If these are not available, the product will not be eligible for return. Once the returned product has been received by us and if the item(s) are as per our return policy, we will then process your refund. Please note the refund takes about 3 business days to be processed and returned to your account.
You can choose a self-selecting logistics company to return the item, and the shipping expenses shall be borne by yourself. When you need the refund to be issued, please send us an email indicating the order details and return tracking number to expedite the refund process.

B: Quality or other factors related returns:

If there is any quality issue with the item, please feel free to contact us, we will exert great effort to cope with the issue according to the status of the item with partial refund, full refund, return for replacement.

Send wrong item:

1.You can choose to keep the wrong item with a discounted price offered by our customer care team. In the meanwhile, you can request us to send you the correct item that you have ordered. In this situation, you have to only pay for the wrong item at a favorable price.
2.You can send back the wrong item for the correct replacement or a full refund. After you have delivered the item, you can contact us for the replacement or the full refund if the return tracking number shows any further status of the shipment.

Item damaged during the shipping:

Upon the receipt of the item, if you find the item is damaged or manufacturing defect, please reject the delivery and kindly get in touch with us immediately. We will request you to kindly email us the photographs of the defective product and appropriate action will be taken by our customer care support thereafter.

Damages found after you have received the item, please contact us with pictures of the damaged item, we will either send you return labels to return the damaged item back for a replacement or a full refund or directly send you a new one or a full refund depending on the damage status of the item and your will.

Package Lost: 

After you have received the tracking number, still you haven't got the item by the expected delivery date. You may look around, check it with your neighbors, and contact the shipping company. After which, the package still does not show itself up. Contacting us with your phone number, we would set up a lost package claim against the shipping company to have your matter taken care of. It will take a week or so to get the investigation result from the shipping company. Please wait patiently during the period, and we would take a relevant measure to have it settled.

Order Cancellation:

1.Order cancellation before shipment: You could contact us via emails to have the order cancelled timely. Indicating the order details, such as the order number, receiver's name, and other key information, it will help us to locate your order immediately and cancel it in a prompt manner to avoid unnecessary troubles. You have 24 hours to decide whether to cancel it or not without any additional charge after the order is placed. Once you get a cancellation confirmation from our customer care team, the full refund will be issued to you in two business days.

2.Order cancellation after shipment: Items will be sent out the second day after the order is placed. Cancellation after shipment will be liable to the recall cost , which is $17. If you are aware of the charge and still want to have the order cancelled, you can contact us, and we would help you stop the delivery. After the item is being returned by Logistics Company, you can request a refund from us. If the package has aleardy been delivered, you need to return it for a refund in accordance with the return policy

3.We have the right to cancel an order due to items being oversold or for any reason of our choosing. If we choose to cancel an order you will be notified immediately and issued a full refund.

Returned Products:
For any item returns, please notify us in advance via email at service@hauswirtus.com.

Products Warranty

12-Month Limited Warranty

All Hauswirt products include a full 12-month warranty. If you encounter any quality issues during this period, please feel free to contact us by submitting a claim by contact form or send an email at service@hauswirtbaking.com

Free Extended Warranty

In addition to our standard 12-month warranty, Hauswirt also offers an additional 6-month extended warranty for registered customers.

1. If you already have an account on Hauswirt.com, submit the correct form.

 2. If you don't have an account on hauswirt.com, you must register (important!) a new account, then submit a request by the correct form here.

What is Covered 

This limited warranty covers defects in materials and quality in products.

What Is Not Covered

  • Products without sufficient proof of purchase
  • Purchases from unauthorized resellers.
  • Improperly operated devices.
  • Lost or stolen products.
  • Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, using devices improperly)
  • Purchases made outside of the stipulated warranty period.
  • Non-quality-related issues (after 30 days of purchase).
  • Free products.
  • Improper maintenance.
  • Improper installation.
  • Aftermarket modification.
  • Ownership period exceeding 12 months.

 

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