Thank you for shopping at Hauswirt. We want you to love your purchase, but if you are not completely satisfied, we are here to help.30-Day Return PolicyIf you are unsatisfied with your product, you may return it within 30 days of the delivery date for a refund or exchange. To be eligible for a return, the item must be unused, unwashed, and undamaged. All original packaging, labels, and tags must be strictly intact and included.How to Initiate a Return

1. Please email our support team at support@hauswirt.com within 30 days of delivery to request a return.
   
2. We will respond within 24 hours with return instructions and provide you with the designated return shipping address. Please do not send items back without contacting us first.
   
3. Return Shipping Costs:
   （1）Non-Quality Issues (e.g., changed mind, wrong item ordered): You are responsible for paying your own return shipping costs.
   （2）Quality Issues (e.g., defective, damaged in transit, wrong item received): We will cover all return shipping costs and arrange a seamless return or offer a free replacement.
   
4. Once we receive and inspect your returned item, we will process your full refund to the original payment method within 3-7 business days.

Quality Issues & Damaged Items If your item arrives defective, damaged during transit, or if you receive the wrong item, please contact us immediately at support@hauswirt.com with photos of the issue. We will evaluate the situation and offer a partial refund, full refund, or a free replacement depending on your preference and the item's condition.Lost Packages If your tracking shows delivered but you haven't received your package, please check with neighbors and your local carrier. If it is still missing, contact us. We will open a claim with the shipping company (this investigation typically takes about a week) and ensure the issue is resolved for you.Order Cancellations

• Before Dispatch: You may cancel your order for a full refund without penalty if you contact us within 24 hours of placing it (provided it has not shipped).
  
• After Dispatch: If the order has already left our warehouse, we will attempt to intercept it. If the package cannot be intercepted, you will need to wait for it to arrive and process a standard return. Please note that you will be responsible for the return shipping costs in this case.
  

Product Warranty

• 12-Month Standard Warranty: All Hauswirt products include a 12-month limited warranty against manufacturing and material defects.

What is NOT Covered: Purchases from unauthorized resellers, damage from misuse (drops, extreme temperatures, water damage), improper maintenance or installation, aftermarket modifications, and non-quality related issues after 30 days.